The National Social Security Fund has today upgraded their 2015 base Mobile Application dubbed with the NSSFGO identifier to include access to more self – services and improve customer experience. In the age of agent and digital banking raving up a new twist to the investment and savings industry, NSSF’s Go app is more of an extension of the old USSD system.
Some of the new features added to the revamped NSSF Go App include contributions for voluntary savers and employers whose payments jungle within a UGX 4million monthly range, member contacts update, retirement benefits projections, employment history, e-statement and direct contact to the Relationship Manager.
While Addressing media and selected members during the revamped app launch, Patrick Ayota, the Deputy Managing Director, said that the app was an affirmation of the fund’s commitment to transparency to its members by giving them access to monitor their NSSF accounts anytime, anywhere. However, with a hefty pack of features embedded to the cross platform app, it’s only Apple and Android users that can download a copy of this revolutionary app replacing the old web & USSD system as the NSSF MD further added.
“Our plan is to improve our business processes to make them more efficient & convenient to members through innovations by 2025.The new app not only increases efficiency and service delivery to our customers, but also puts the power and control of their money in their hands”
The upgraded app also gives members an opportunity to track their savings in a more detailed way and hold their employers accountable regarding their contributions.
“We expect to increase the compliance levels now that members are able to access more details of their account statement easily, like when last contributions were made, how much they received in a particular month, total contributions made by each of their employers including the first and current ones.” Ayota said.
In future, more features will be added to the app to include both member and employer registrations without having to go to NSSF offices. This will be through partnerships with the National Identification and Registration Authority (NIRA) and Uganda Registration Services Bureau.
In addition, eligible members will be able to initiate their benefits claims and track progress using the NSSF Go app.
The NSSF Go App is part of a variety of electronic channels the fund introduced to improve its service delivery.
Other e- services channels include; The e-collections portal that allows employers to remit their employees’ contributions directly to their NSSF accounts through the Bank, within 24 hours, Mobile money payment platform, NSSF Payway and SMS alerts.
Facts about the revamped NSSF Go App
• Voluntary savers and employers will be able to make contributions of up to UGX 4m monthly using the app
• Users can now signup and log in using their registered Mobile number
• Members can update their contact details.
• App shows members their profile summary, current balance, salary growth rate and projection savings up to retirement
• Individuals and employers can make voluntary contributions payment completing the entire process in the App.
